Nightly degradation
Re-activated internet service 2 weeks ago....Still had gateway from when we turned the service off about 9 months ago. Despite being Docsis 3.0, we were told that we "had" to come get a newer gateway...
Forum Discussion
Hello,
Thank you for reaching out to the Social Media Team. I am sorry you are still experiencing problems with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
Thank you for reaching out to the Social Media Team. I am sorry you are still experiencing problems with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
