Nichhawk CAX-80 Poor Downstream

Hello, I have a CAX80 that has been consistently reporting a poor downstream signal for the last month. I had a technician come out and he said everything going INTO the house was OK. I contacted Netgear and there is no warranty on this box as I bought it open-box. I think he said Cox could loan me a wifi device to try and identify if its the connection or my netgear unit so perhaps that is the next step. However I am reaching out on here if anyone might know what the issue is. Here is a cable diag from this morning.

Startup Procedure

Procedure Status Comment Acquire Downstream Channel 855 MHz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+

Downstream Bonded Channels (Partial Service)

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked 256 QAM 21 855000000 Hz -0.3 dBmV 42.6 dB 0 0 2 Locked 256 QAM 1 735000000 Hz 1.2 dBmV 44.0 dB 0 0 3 Locked 256 QAM 2 741000000 Hz 1.6 dBmV 44.2 dB 0 0 4 Locked 256 QAM 3 747000000 Hz 1.5 dBmV 44.1 dB 0 0 5 Locked 256 QAM 4 753000000 Hz 1.6 dBmV 44.1 dB 0 0 6 Locked 256 QAM 5 759000000 Hz 1.4 dBmV 44.0 dB 0 0 7 Locked 256 QAM 6 765000000 Hz 0.9 dBmV 43.8 dB 0 0 8 Locked 256 QAM 7 771000000 Hz 0.9 dBmV 43.7 dB 0 0 9 Locked 256 QAM 8 777000000 Hz 0.6 dBmV 43.5 dB 0 0 10 Locked 256 QAM 9 783000000 Hz 0.6 dBmV 43.6 dB 0 0 11 Locked 256 QAM 10 789000000 Hz 0.5 dBmV 43.4 dB 0 0 12 Locked 256 QAM 11 795000000 Hz 0.7 dBmV 43.5 dB 0 0 13 Locked 256 QAM 12 801000000 Hz 0.5 dBmV 43.4 dB 0 0 14 Locked 256 QAM 13 807000000 Hz 0.5 dBmV 43.4 dB 0 0 15 Locked 256 QAM 14 813000000 Hz 0.3 dBmV 43.2 dB 0 0 16 Locked 256 QAM 15 819000000 Hz 0.0 dBmV 43.0 dB 0 0 17 Locked 256 QAM 16 825000000 Hz -0.3 dBmV 42.8 dB 0 0 18 Locked 256 QAM 17 831000000 Hz -0.4 dBmV 42.6 dB 0 0 19 Locked 256 QAM 18 837000000 Hz -0.5 dBmV 42.6 dB 0 0 20 Locked 256 QAM 19 843000000 Hz -0.4 dBmV 42.6 dB 0 0 21 Locked 256 QAM 20 849000000 Hz -0.4 dBmV 42.6 dB 0 0 22 Locked 256 QAM 22 861000000 Hz -0.3 dBmV 42.6 dB 0 0 23 Locked 256 QAM 23 867000000 Hz -0.5 dBmV 42.5 dB 0 0 24 Locked 256 QAM 24 873000000 Hz -0.5 dBmV 42.2 dB 0 0 25 Locked 256 QAM 41 213000000 Hz 2.0 dBmV 45.3 dB 0 0 26 Locked 256 QAM 42 219000000 Hz 1.7 dBmV 45.2 dB 0 0 27 Locked 256 QAM 43 225000000 Hz 1.7 dBmV 45.2 dB 0 0 28 Locked 256 QAM 44 231000000 Hz 1.7 dBmV 45.2 dB 0 0 29 Locked 256 QAM 45 237000000 Hz 1.9 dBmV 45.3 dB 0 0 30 Locked 256 QAM 46 243000000 Hz 1.9 dBmV 45.4 dB 0 0 31 Locked 256 QAM 47 249000000 Hz 1.9 dBmV 45.3 dB 0 0 32 Locked 256 QAM 48 255000000 Hz 2.1 dBmV 45.2 dB 0 0

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 40.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 40.3 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 40.3 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 40.3 dBmV 5 Not Locked Unknown 0 0 0 0.0 dBmV 6 Not Locked Unknown 0 0 0 0.0 dBmV 7 Not Locked Unknown 0 0 0 0.0 dBmV 8 Not Locked Unknown 0 0 0 0.0 dBmV

Downstream OFDM Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0 ,1 ,2 ,3 159 300000000 Hz 1.48 dBmV 44.5 dB 296 ~ 7895 180867785 2559552 0 2 Locked 0 ,1 ,2 ,3 160 918000000 Hz -0.52 dBmV 41.7 dB 1108 ~ 2987 44519658 3423524 0

Upstream OFDMA Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Locked 3 ,4 ,9 ,10 ,11 ,12 ,13 6 36800000 Hz 41.3 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV