Forum Discussion

JT469's avatar
JT469
New Contributor
4 years ago

New service

I have a new home and need to have service connected from the pole to the house.  The house that was in this property prior to my purchase was destroyed.  I understand that the line from the pole to the house is the property of Cox cable.  What I don’t understand is why they want to charge me $100.00 to hook up the service.  I have had new houses in the past and have never been charged.  Elecricric from pole to home is not charged.  Why is this my responsibility when it is owned by Cox?

  • St8kout's avatar
    St8kout
    New Contributor III
    4 years ago

    Yeah, that doesn't seem right, charging to install a line to the house. Appeal to them directly instead of on this forum.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @JT469

    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.

    Jonathan J
    Cox Moderator