I apologize for any inconvenience this has caused. Currently, there's an unplanned outage that's affecting service. Techs are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html.
Once it's been resolved and you're still having an issue elt us know and we can perform some troubleshooting steps.
@JRuck504, I can confirm that you are no longer in an area wide outage. However, your modem is reporting some time out errors and noise on the upstream channels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.