new modem supported by cox - 2.5G (maybe Gigablast times 2.5?)

Hi ArizonaDon. Are you hardwired to the router or wirelessly connected? IF you are hardwired, please try the following for testing purposes. Please temporarily bypass the router, disconnect the ethernet cable and the power cord to bot the modem and the router, wait for 30 seconds and then plug the power to the modem back on. Once it comes back online, please connect your computer directly to the modem and run a few speed tests to see what your speed is. I apologize that you may need to maintain this connection for 24 hours to see if your connection slows down.

If you are wirelessly connected, please hardwire your computer to the router and run a few speed tests for the same timeframe to see what is happening. - Lisa, Cox Support Forums Moderator