Forum Discussion

Ben_Lozada's avatar
Ben_Lozada
New Contributor
5 years ago

NEW MODEM! Can one change their own modem at home or does Cox need to be notified of this change?

Has anyone had to change/upgrade their modem with Cox? I was gifted a brand new modem which is an upgrade on my existing one. I obviously want to replace the older one but do I need to notify Cox of ...
Bruce's avatar
Bruce
Honored Contributor III
5 years ago
I was gifted a brand new modem

What does "gifted" mean?

You can swap modems yourself because modems auto-negotiate and authenticate with a service provider.  If there are no problems, obviously, it'll provide service.  If there is a problem you can't resolve, you can always re-connect the older modem.