New Computer Outlook 2016 Setup Problems
Just got a new Dell Computer this week with a subscription to Office 365 which includes the Outlook 2016 email program. Here is my problem. When I try to add a new account to Outlook 2016 the "Welcome to Outlook" screen appears, I enter my Cox.net email address and click a box that says "Let me setup account manually". I then choose POP as my account type. It then pre fills in fields with the following info:
Incoming mail server: pop.cox.net with Port 995. The box "This server requires an encryption connection (SSL/TLS)" is prechecked
Outgoing mail server: smtp.cox.net with Port 465. Encryption method SSL/TLS
When I click DONE It asks for my Password, which I enter.
Then I get the error message: "We couldn't connect to outgoing SMTP server.
I can't figure out what the problem is. All the server names and port numbers seem correct but I am confused that outlook only gives 4 choices for the security type: None, SSL/TLS, STARTTLS, AUTO. I saw something on the cox website that says use 465 for SSL and 587 for TLS. (What do you use for SSL/TLS)?
What is also confusing is cox email is currently working fine on my Android smart phone and an old PC I have running Windows XP and Outlook Express.
Any help would be appreciated.