new Arris sb8200 - issues with downstream (no blue light) with gigablast
Wondering if you can help me, I just got an Arris SB8200 modem today and ordered Gigablast service.
My lights are all green (no blue at all). I am in orange county, california (92630). I connect to Cox orange county server
and my download speeds range from 300-600Mbps. Upstream is consistent at 35-40Mbps.
WIFI speed is not consistent on downstream (100-250Mbps)
So I'm not getting advertised 940Mbps and the blue light (which Arris documentation states indicates high speed DOCSIS 3.1
connection is NOT ON - still green.
My older Docsis 3.0 modem and 200Mbps service didn't have this problem. Always consistent downstream for both LAN and WIFI.
Any ideas on what the problem could be?