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stevehifi2003's avatar
stevehifi2003
New Contributor
5 years ago

new Arris sb8200 - issues with downstream (no blue light) with gigablast

Hi There, Wondering if you can help me, I just got an Arris SB8200 modem today and ordered Gigablast service.  My lights are all green (no blue at all). I am in orange county, california (92630)....
stevehifi2003's avatar
stevehifi2003
New Contributor

I ordered the modem through Amazon. I got another to see if it's a lemon and will try

Peterockinit's avatar
Peterockinit
New Contributor III
5 years ago

I got mine on Amazon also.

On your modem logs, are you getting dynamic range window violation errors and commanded power exceeds top of the drw errors?