Network Connection Issues & Modem Firmware

Hi Joe. I can understand how frustrated you must be with this happening. At this time, you have the most current version of firmware for your modem. We've seen an increase in internet traffic as people have shifted their work and school activities home in response to coronavirus. Customers may be seeing greater impacts in their neighborhoods at certain times of the day and it is possible that your internet service could be interrupted. Since you are seeing errors in the modem logs, we need to schedule a service call. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator