Forum Discussion

Gandos123's avatar
Gandos123
New Contributor
5 years ago

Network congestion on Cox (How to fix your problems)

So for those of you having issues, it looks like tons of others have been having the same problems.  Most of the posts on these forums are what looks to be the result of a similar issue.  I can't spe...
marvin1014's avatar
marvin1014
New Contributor II
5 years ago

I also have this issue, I have been having terrible packet loss for months now and its getting to the point where I can't even play online video games or do call conferences for work. This is just straight up unacceptable for the amount of money we are paying.I have also been using pingplotter and am getting huge packet loss just like the original poster. 

I got a new modem, upgraded my service and nothing is helping this issue as well. Please cox get your sh*t together. Its starting to affect my job. 

Allan's avatar
Allan
Moderator
5 years ago
@Marvin1014, Please post your pingplotter results so we can see what is going on. Alternatively, you can send the results to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
  • marvin1014's avatar
    marvin1014
    New Contributor II
    5 years ago

    I have added my Ping Plotter here. As you can see there is a good  amount of packet loss happening from hops 2,3,4