I also have this issue, I have been having terrible packet loss for months now and its getting to the point where I can't even play online video games or do call conferences for work. This is just straight up unacceptable for the amount of money we are paying.I have also been using pingplotter and am getting huge packet loss just like the original poster.
I got a new modem, upgraded my service and nothing is helping this issue as well. Please cox get your sh*t together. Its starting to affect my job.
Packet loss will usually indicate a different problem. Is your pingplotter showing a lot of red bars?
Yeah all i see is red bars on my ping plotter
I am having same packet loss issue. Experiencing high packet loss at Hop 2, which is 10.114.32.1.
Quick google search found a post about it from 5 years ago, but the thread does not show how the issue was resolved.
It seems like the issue is at the HFC interface.
As of 10pm here in Arizona, it looks like the problem is resolved.
