Forum Discussion

Gandos123's avatar
Gandos123
New Contributor
5 years ago

Network congestion on Cox (How to fix your problems)

So for those of you having issues, it looks like tons of others have been having the same problems.  Most of the posts on these forums are what looks to be the result of a similar issue.  I can't spe...
Allan's avatar
Allan
Moderator
@Gandos123, Hop 2 is typically at the home location. Since you are having this type of latency, we may need to send out a tech to see what is going on. Please send us an email with your full name and address to cox.help@cox.com so we can look further into this issue for you. -Allan, Cox Support Forums Moderator.
Gandos123's avatar
Gandos123
New Contributor
5 years ago

A Tech is coming out on Monday.  Although, it took me around 5 phone calls with customer techs before one actually confirmed my problem.  It's hop 2 for sure which is outside my house.  It may even be hop 3 as well but I'm planning to run diagnostics on this again once they fix hop 2.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Gandos123, Ok. Please let us know if you continue to experience issues with the service after the tech visit. -Allan, Cox Support Forums Moderator.