Forum Discussion

Toki_22's avatar
Toki_22
New Contributor
4 years ago

Netgear Orbi CBR750 failure to sync

Considering the traffic I am seeing on Netgear's website for an issue where some CBR750 modems suddenly stopped being able to sync with Cox ISP (exclusively), I wondered if there were any others on t...
  • mellis34's avatar
    mellis34
    4 years ago

    I’m having the same issue with my CBR750 v3.2.18.2_1.4.14 in Phoenix. The Orbi log files show an issue pulling down the correct config from their SFTP services. Lots of TLV 11 errors in the logs. I have a ticket open with them but no acknowledgement or ETA given. 

mellis34's avatar
mellis34
New Contributor

I’m having the same issue with my CBR750 v3.2.18.2_1.4.14 in Phoenix. The Orbi log files show an issue pulling down the correct config from their SFTP services. Lots of TLV 11 errors in the logs. I have a ticket open with them but no acknowledgement or ETA given. 

Allan's avatar
Allan
Moderator
4 years ago
@Mellis34, We can look into that ticket for you. Please send us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.