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Toki_22's avatar
Toki_22
New Contributor
4 years ago

Netgear Orbi CBR750 failure to sync

Considering the traffic I am seeing on Netgear's website for an issue where some CBR750 modems suddenly stopped being able to sync with Cox ISP (exclusively), I wondered if there were any others on t...
  • mellis34's avatar
    mellis34
    4 years ago

    I’m having the same issue with my CBR750 v3.2.18.2_1.4.14 in Phoenix. The Orbi log files show an issue pulling down the correct config from their SFTP services. Lots of TLV 11 errors in the logs. I have a ticket open with them but no acknowledgement or ETA given. 

Allan's avatar
Allan
Moderator
4 years ago
@Toki_22, I appreciate you taking the time to reach out to us today and we can certainly look into this issue for you. Please send us an email with your full name and address to cox.help@cox.com. -Allan, Cox Support Forums Moderator.