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Toki_22's avatar
Toki_22
New Contributor
3 years ago
Solved

Netgear Orbi CBR750 failure to sync

Considering the traffic I am seeing on Netgear's website for an issue where some CBR750 modems suddenly stopped being able to sync with Cox ISP (exclusively), I wondered if there were any others on t...
  • mellis34's avatar
    mellis34
    3 years ago

    I’m having the same issue with my CBR750 v3.2.18.2_1.4.14 in Phoenix. The Orbi log files show an issue pulling down the correct config from their SFTP services. Lots of TLV 11 errors in the logs. I have a ticket open with them but no acknowledgement or ETA given. 

mellis34's avatar
mellis34
New Contributor
3 years ago

I’m having the same issue with my CBR750 v3.2.18.2_1.4.14 in Phoenix. The Orbi log files show an issue pulling down the correct config from their SFTP services. Lots of TLV 11 errors in the logs. I have a ticket open with them but no acknowledgement or ETA given. 

  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @Mellis34, We can look into that ticket for you. Please send us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.