Netgear CM1200 Firmware Updates
I have been on the phone with support from both Cox and Netgear for about 5 hours today. I have been inquiring about Cox upgrading to the latest firmware for the Netgear CM1200 modem. Cox tells me th...
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I just wish Tier 1 knew this and correctly informed the customer.
if it's not part of the monkeyscript, they won't know. T-1 is no longer technically adept, they don't even understand what they are troubleshooting, they just follow a script.
Then put firmware info in the script? If problem is tier 1 is script monkeys then improve script.
What I am saying is, they don't KNOW what firmware is, so they don't even comprehend what's being asked.
