Forum Discussion

markstewart's avatar
markstewart
New Contributor
8 years ago

netgear c7000 firmware upgrades not pushed through???

I received an email from netgear stating security breaches and firmware patches being issued.   I am running v1.01.18, since then two firmware patches have been released v1.01.23 and v1.01.28.   v1.01.28 has been approved by cox via netgears website but when I call they have no knowledge of either firmware updates or how to manually push through???? 

C7000
firmware
help
netgear
  • Karen_R's avatar
    Karen_R
    Former Moderator
    8 years ago
    Hello Markstewart,

    Thank you for contacting Cox Social Media Forum. I'd be happy to take a look at the firmware update. Please send an email to cox.help@cox.com include your full name, address, and this forum post. We will reply back with details on the firmware. Thanks
  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hi Dodger49,

    We’d be happy to look into the firmware update as well. Please email us at cox.help@cox.com with this post, your name and complete address.

  • RobbyG's avatar
    RobbyG
    New Contributor
    7 years ago

    I have this same issue. Still stuck on 1.01.18 when much newer versions exist. Thanks for the security vulnerabilities Cox. Way to not let us fix those. Time to go back to Quest.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    7 years ago
    @RobbyG

    We can take a look please send your full address and the primary name of the account holder to cox.help@cox.com.