Hi Everyone,
We can certainly investigate the issues you are experiencing. While watching Netflix, are you getting any errors? What devices are impacted? How are these devices connecting to the internet? (Examples: Smart TV hard-wired to router, wireless laptop using Netflix in a browser, tablet or mobile device using the Netflix app, etc.) Determine the Netflix server IP address each device is using and run 3 traceroutes to that address. Email the traceroute results in text format to cox.help@cox.com, along with a link to this thread and your full name/street address.
