Forum Discussion

tmercury's avatar
tmercury
New Contributor II
5 years ago

Need urgent help with cox e-mail account recovery

Hi, all. My Dad called me yesterday because he couldn't access his gmail. I went over there today to find that somehow his gmail password has been changed. He could have been hacked or he could have ...
email
help
Webmail
KevinM2's avatar
KevinM2
Former Moderator
tmercury, I'm terribly sorry to have to relay this information to you. Once the Cox email account has been deleted from our system, it cannot be recovered. In addition, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts. -Kevin M. Cox Support Forum Moderator
tmercury's avatar
tmercury
New Contributor II
5 years ago

If there is still an admin maintaining the email server and its database it is absolutely possible to manually do it.