Forum Discussion

tmercury's avatar
tmercury
New Contributor II
5 years ago

Need urgent help with cox e-mail account recovery

Hi, all. My Dad called me yesterday because he couldn't access his gmail. I went over there today to find that somehow his gmail password has been changed. He could have been hacked or he could have ...
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KevinM2's avatar
KevinM2
Former Moderator
5 years ago
tmercury, I'm terribly sorry to have to relay this information to you. Once the Cox email account has been deleted from our system, it cannot be recovered. In addition, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts. -Kevin M. Cox Support Forum Moderator
  • tmercury's avatar
    tmercury
    New Contributor II
    5 years ago

    You guys can go ahead and delete/close this thread.. I went back over there today and discovered he has a password manager plugin for firefox. I was able to go back and retrieve each password he ever used for something and one of them worked. He had changed it without even knowing it. I set up 2 step verification and a recovery email and all that so hopefully he will be be good now.

  • tmercury's avatar
    tmercury
    New Contributor II
    5 years ago

    If there is still an admin maintaining the email server and its database it is absolutely possible to manually do it.