Forum Discussion

rbrozene's avatar
rbrozene
New Contributor
7 years ago

My WIFI Error 408 The Internet is Not Connected.....Your WiFi Modem is Not Connected

Cox reset modem (Arris DAR246P).  Tried three different browsers.  Had worked in the past (~6 months ago).  WIN10. Trying to see device list.
  • Allan's avatar
    Allan
    7 years ago
    Hello Rbrozene. Does your device see the wireless network? Also, is this happening with multiple devices in the home? -Allan Cox Support Forums Moderator
rbrozene's avatar
rbrozene
New Contributor

Allen

My devices (2) see the internet as does your own agent when I called support.  None of us on any device can get the My WIFI to work.  We all get the messages shown at the title of this posting.

Becky's avatar
Becky
Moderator
7 years ago
Hi Rbrozene, your modem is reporting poor signal levels and minor packet loss. It's possible that the signal impairment is severe enough to completely disrupt your ability to access WiFi. Make sure the coax connection to the outlet and your cable modem are finger-tight. Are there any splitters or extra connectors on the coax cable to the modem? If possible, remove them, reset the modem, and see if your connectivity improves. A service call will likely be needed to resolve these issues. If you'd like my team to schedule an appointment for you, please email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • rbrozene's avatar
    rbrozene
    New Contributor
    7 years ago

    Interesting conclusions Becky.

    All the connections are tight and there are no splitters.  On your speed test, I'm getting 100% of my service.  I watch slingbox, netflix and other services thru my smart tv internet connection with no problems and never experienced a "disruption" to my service.  The ONLY thing I and your support cannot do is access your My WIFI page.  I find that odd.

    Will I be charged for a service call?

    • LisaH's avatar
      LisaH
      Moderator
      7 years ago
      Hi Rbrozene. The My Wifi page on the Cox website will only work if you have a rental gateway from Cox. Right now, it isn't designed for customer owned equipment. I see the gateway you have is purchased. Thanks, Lisa - Cox Support Forums Moderator
      • rbrozene's avatar
        rbrozene
        New Contributor
        7 years ago

        Lisa

        Must be a new cox policy.  My WIFI has been accessible for the past two years with the same equipment.

        What an odd policy given the info the MY WIFI produces.  I can live without.