Forum Discussion
Allen
My devices (2) see the internet as does your own agent when I called support. None of us on any device can get the My WIFI to work. We all get the messages shown at the title of this posting.
- rbrozene6 years agoNew Contributor
Interesting conclusions Becky.
All the connections are tight and there are no splitters. On your speed test, I'm getting 100% of my service. I watch slingbox, netflix and other services thru my smart tv internet connection with no problems and never experienced a "disruption" to my service. The ONLY thing I and your support cannot do is access your My WIFI page. I find that odd.
Will I be charged for a service call?
- LisaH6 years agoModeratorHi Rbrozene. The My Wifi page on the Cox website will only work if you have a rental gateway from Cox. Right now, it isn't designed for customer owned equipment. I see the gateway you have is purchased. Thanks, Lisa - Cox Support Forums Moderator
- rbrozene6 years agoNew Contributor
Lisa
Must be a new cox policy. My WIFI has been accessible for the past two years with the same equipment.
What an odd policy given the info the MY WIFI produces. I can live without.
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