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Sooner_Shot's avatar
Sooner_Shot
New Contributor
6 years ago

My internet disconnects randomly

Internet disconnects for a few seconds randomly. I have a new Arris SB8200 and Nighthawk ac1600. I have the 1000mbps internet. The disconnects started before the new equipment and upgraded internet. It woulldnt be a big deal but it kicks me from online games on PS4 (hardwired). Ill post the event log below. tried support, but her recommendation was to reset my equipment. Its super frustrating. any help is appreciated.

09/19/2019 19:20 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:16 2436694061 5 "Dynamic Range Window violation"
09/19/2019 19:16 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:15 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:15 2436694061 5 "Dynamic Range Window violation"
09/19/2019 19:15 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:15 2436694061 5 "Dynamic Range Window violation"
09/19/2019 19:15 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:15 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:15 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:12 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:12 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:11 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:11 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 19:10 2436694061 5 "Dynamic Range Window violation"
09/19/2019 19:10 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:38 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 74010100 6 "CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 2436694061 5 "Dynamic Range Window violation"
09/19/2019 18:37 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e2:09:55;CMTS-MAC=00:38:df:9a:71:60;CM-QOS=1.1;CM-VER=3.1;"
09/19/2019 18:37 2436694061 5 "Dynamic Range Window violation"
  • CarolLM's avatar
    CarolLM
    Former Moderator
    6 years ago
    Hi, if you haven't already done so, you may want to replace the Ethernet cord used when hardwiring the modem to your laptop to see if that makes any difference. Let us know what happens. -Carol
    • Sooner_Shot's avatar
      Sooner_Shot
      New Contributor
      6 years ago

      Thanks Carol, I tried changing all cat 6 cords to new last night. I also climbed around my attic tracing cables. Didnt see any obvious problem there. Still had the same issues unfortunately.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        Hello, Is your gaming console hard-wired to the modem when experiencing this issue? Does this issue occur when doing other internet-related activities such as streaming, surfing the web or streaming movies? -Kevin M. Cox Support Forum Moderator