Forum Discussion
CarolLM
6 years agoFormer Moderator
Hi, if you haven't already done so, you may want to replace the Ethernet cord used when hardwiring the modem to your laptop to see if that makes any difference. Let us know what happens. -Carol
- Sooner_Shot6 years agoNew Contributor
Thanks Carol, I tried changing all cat 6 cords to new last night. I also climbed around my attic tracing cables. Didnt see any obvious problem there. Still had the same issues unfortunately.
- KevinM26 years agoFormer ModeratorHello, Is your gaming console hard-wired to the modem when experiencing this issue? Does this issue occur when doing other internet-related activities such as streaming, surfing the web or streaming movies? -Kevin M. Cox Support Forum Moderator
- Sooner_Shot6 years agoNew Contributor
Yes my console is hard wired. It also ends my streams and stops movies. Happens on wifi and ethernet. Also thought about it and realised it has been happening since cox had dig around in my back yard. Not sure what they dug around for but my problems began around the same time.
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