My internet disconnects randomly
Internet disconnects for a few seconds randomly. I have a new Arris SB8200 and Nighthawk ac1600. I have the 1000mbps internet. The disconnects started before the new equipment and upgraded internet. ...
Forum Discussion
Hi, if you haven't already done so, you may want to replace the Ethernet cord used when hardwiring the modem to your laptop to see if that makes any difference. Let us know what happens. -Carol
Thanks Carol, I tried changing all cat 6 cords to new last night. I also climbed around my attic tracing cables. Didnt see any obvious problem there. Still had the same issues unfortunately.
- Hello, Is your gaming console hard-wired to the modem when experiencing this issue? Does this issue occur when doing other internet-related activities such as streaming, surfing the web or streaming movies? -Kevin M. Cox Support Forum Moderator
Yes my console is hard wired. It also ends my streams and stops movies. Happens on wifi and ethernet. Also thought about it and realised it has been happening since cox had dig around in my back yard. Not sure what they dug around for but my problems began around the same time.
- Hello Sooner_Shot,
Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly and that we have not fully resolved the issue. We can take a look into your account. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks
Karen
Cox Support Forum Moderator
