My Experience with Cox
Two days ago my home internet went out 4 times in a period of about an hour. To summarize: I checked my signal levels and signal to noise ratios and they were good. I checked my event log and saw sev...
Forum Discussion
I think one problem is the lack of communication between field technicians and maintenance technicians. Many times signal problems are ingress/noise issues out on the street. Technician comes out and "escalates it to maintenance" yet nothing ever gets done. When I had someone out for T3 timeouts, they just looked at me and shrugged, like there was nothing he could do. I think every maintenance issue should have a clear escalation path with ticket number for follow up.
