Forum Discussion

Charmaine's avatar
Charmaine
New Contributor
6 years ago

My cox email is not working.

I am not able to receive any email on my cox email account.  How do I troubleshoot this problem?  Has cox discontinued webmail?
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
@Charmaine, are you able to send and receive emails on myemail.cox.net? If so, are you having issues receiving emails on a client device or program, such as Outlook, Thunderbird, Apple Mail, etc? If you can send and receive emails on myemail.cox.net, then we recommend you change your password:

www.cox.com/.../changing-your-password-on-coxcom.html

Please ensure that the password matches the incoming and outgoing server settings. Here is a list of acceptable server settings for third-party client devices:

www.cox.com/.../cox-email-server-settings.html

-Kevin M. Cox Support Forum Moderator
  • pizzaface's avatar
    pizzaface
    New Contributor
    6 years ago

    I also do not have email access. Been a customer for 20 years. Cox account page says no emails are associated with my account. Myemail.cox.net, android phone and thunderbird all do not work. When trying to send a email to my cox email  it comes back no such email. Live chat said there is a maintenance. What is A maintenance? I am finding it difficult to find reasons to stay as a customer