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mjordanmht
New Contributor
4 years ago

Multiple uncorrectable errors on DL channels 21-24

This is on a Arris SB8200 modem.  Power cycled about an hour ago::

Connection

The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 951000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
29 Locked QAM256 951000000 Hz -11.6 dBmV 36.4 dB 4 0
1 Locked QAM256 783000000 Hz -5.8 dBmV 37.7 dB 1 0
2 Locked QAM256 789000000 Hz -6.1 dBmV 37.8 dB 1 0
3 Locked QAM256 795000000 Hz -5.9 dBmV 38.0 dB 1 0
4 Locked QAM256 801000000 Hz -6.2 dBmV 38.0 dB 6 0
5 Locked QAM256 807000000 Hz -6.4 dBmV 38.1 dB 0 0
6 Locked QAM256 813000000 Hz -6.7 dBmV 38.1 dB 3 0
7 Locked QAM256 819000000 Hz -7.0 dBmV 38.2 dB 2 0
8 Locked QAM256 825000000 Hz -7.2 dBmV 38.2 dB 1 0
9 Locked QAM256 831000000 Hz -7.7 dBmV 38.0 dB 2 0
10 Locked QAM256 837000000 Hz -8.0 dBmV 38.0 dB 3 0
11 Locked QAM256 843000000 Hz -8.5 dBmV 37.8 dB 2 0
12 Locked QAM256 849000000 Hz -8.8 dBmV 37.8 dB 2 0
13 Locked QAM256 855000000 Hz -9.3 dBmV 37.5 dB 5 0
14 Locked QAM256 861000000 Hz -9.4 dBmV 37.5 dB 4 0
15 Locked QAM256 867000000 Hz -9.9 dBmV 37.3 dB 14 0
16 Locked QAM256 873000000 Hz -9.9 dBmV 37.2 dB 4 0
17 Locked QAM256 879000000 Hz -10.0 dBmV 37.2 dB 3 0
18 Locked QAM256 885000000 Hz -10.1 dBmV 37.2 dB 6 0
19 Locked QAM256 891000000 Hz -10.1 dBmV 37.2 dB 2 0
20 Locked QAM256 897000000 Hz -10.2 dBmV 37.1 dB 1 0
21 Locked QAM256 903000000 Hz -10.2 dBmV 37.1 dB 795 1907
22 Locked QAM256 909000000 Hz -10.5 dBmV 36.9 dB 555 1106
23 Locked QAM256 915000000 Hz -10.3 dBmV 37.0 dB 359 1908
24 Locked QAM256 921000000 Hz -10.9 dBmV 36.7 dB 4070 6329
25 Locked QAM256 927000000 Hz -10.6 dBmV 36.9 dB 0 0
26 Locked QAM256 933000000 Hz -11.4 dBmV 36.5 dB 2 0
27 Locked QAM256 939000000 Hz -11.2 dBmV 36.5 dB 2 0
28 Locked QAM256 945000000 Hz -11.8 dBmV 36.3 dB 2 0
30 Locked QAM256 957000000 Hz -12.4 dBmV 35.9 dB 2 0
31 Locked QAM256 963000000 Hz -12.3 dBmV 36.1 dB 2 0
32 Locked QAM256 969000000 Hz -13.3 dBmV 35.7 dB 4 0
159 Locked Other 300000000 Hz -0.6 dBmV 41.2 dB 588123199 266



Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 3 Locked SC-QAM Upstream 30500000 Hz 6400000 Hz 53.0 dBmV
2 1 Locked SC-QAM Upstream 17700000 Hz 6400000 Hz 51.0 dBmV
3 2 Locked SC-QAM Upstream 24100000 Hz 6400000 Hz 52.0 dBmV
4 4 Locked SC-QAM Upstream 36900000 Hz 6400000 Hz 53.0 dBmV
5 6 Locked SC-QAM Upstream 12900000 Hz 3200000 Hz 51.0 dBmV



Current System Time: Mon Sep 21 14:06:28 2020

Event Log

The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Date Time Event ID Event Level Description
09/21/2020 14:06 74010100 6 "CM-STATUS message sent. Event Type Code: 5; Chan ID: 21 22 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:57 74010100 6 "CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:56 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:55 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:42 74010100 6 "CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:42 74010100 6 "CM-STATUS message sent. Event Type Code: 2; Chan ID: 22; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:29 74010100 6 "CM-STATUS message sent. Event Type Code: 5; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:29 74010100 6 "CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 13:16 74010100 6 "CM-STATUS message sent. Event Type Code: 5; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:47 74010100 6 "CM-STATUS message sent. Event Type Code: 5; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:40 2436694061 5 "Dynamic Range Window violation"
09/21/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:40 2436694061 5 "Dynamic Range Window violation"
09/21/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:40 2436694061 5 "Dynamic Range Window violation"
09/21/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:40 2436694061 5 "Dynamic Range Window violation"
09/21/2020 12:40 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:40 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:40 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
09/21/2020 12:40 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4"
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