Multiple uncorrectable errors on DL channels 21-24
This is on a Arris SB8200 modem. Power cycled about an hour ago::
Connection
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | 951000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 29 | Locked | QAM256 | 951000000 Hz | -11.6 dBmV | 36.4 dB | 4 | 0 |
| 1 | Locked | QAM256 | 783000000 Hz | -5.8 dBmV | 37.7 dB | 1 | 0 |
| 2 | Locked | QAM256 | 789000000 Hz | -6.1 dBmV | 37.8 dB | 1 | 0 |
| 3 | Locked | QAM256 | 795000000 Hz | -5.9 dBmV | 38.0 dB | 1 | 0 |
| 4 | Locked | QAM256 | 801000000 Hz | -6.2 dBmV | 38.0 dB | 6 | 0 |
| 5 | Locked | QAM256 | 807000000 Hz | -6.4 dBmV | 38.1 dB | 0 | 0 |
| 6 | Locked | QAM256 | 813000000 Hz | -6.7 dBmV | 38.1 dB | 3 | 0 |
| 7 | Locked | QAM256 | 819000000 Hz | -7.0 dBmV | 38.2 dB | 2 | 0 |
| 8 | Locked | QAM256 | 825000000 Hz | -7.2 dBmV | 38.2 dB | 1 | 0 |
| 9 | Locked | QAM256 | 831000000 Hz | -7.7 dBmV | 38.0 dB | 2 | 0 |
| 10 | Locked | QAM256 | 837000000 Hz | -8.0 dBmV | 38.0 dB | 3 | 0 |
| 11 | Locked | QAM256 | 843000000 Hz | -8.5 dBmV | 37.8 dB | 2 | 0 |
| 12 | Locked | QAM256 | 849000000 Hz | -8.8 dBmV | 37.8 dB | 2 | 0 |
| 13 | Locked | QAM256 | 855000000 Hz | -9.3 dBmV | 37.5 dB | 5 | 0 |
| 14 | Locked | QAM256 | 861000000 Hz | -9.4 dBmV | 37.5 dB | 4 | 0 |
| 15 | Locked | QAM256 | 867000000 Hz | -9.9 dBmV | 37.3 dB | 14 | 0 |
| 16 | Locked | QAM256 | 873000000 Hz | -9.9 dBmV | 37.2 dB | 4 | 0 |
| 17 | Locked | QAM256 | 879000000 Hz | -10.0 dBmV | 37.2 dB | 3 | 0 |
| 18 | Locked | QAM256 | 885000000 Hz | -10.1 dBmV | 37.2 dB | 6 | 0 |
| 19 | Locked | QAM256 | 891000000 Hz | -10.1 dBmV | 37.2 dB | 2 | 0 |
| 20 | Locked | QAM256 | 897000000 Hz | -10.2 dBmV | 37.1 dB | 1 | 0 |
| 21 | Locked | QAM256 | 903000000 Hz | -10.2 dBmV | 37.1 dB | 795 | 1907 |
| 22 | Locked | QAM256 | 909000000 Hz | -10.5 dBmV | 36.9 dB | 555 | 1106 |
| 23 | Locked | QAM256 | 915000000 Hz | -10.3 dBmV | 37.0 dB | 359 | 1908 |
| 24 | Locked | QAM256 | 921000000 Hz | -10.9 dBmV | 36.7 dB | 4070 | 6329 |
| 25 | Locked | QAM256 | 927000000 Hz | -10.6 dBmV | 36.9 dB | 0 | 0 |
| 26 | Locked | QAM256 | 933000000 Hz | -11.4 dBmV | 36.5 dB | 2 | 0 |
| 27 | Locked | QAM256 | 939000000 Hz | -11.2 dBmV | 36.5 dB | 2 | 0 |
| 28 | Locked | QAM256 | 945000000 Hz | -11.8 dBmV | 36.3 dB | 2 | 0 |
| 30 | Locked | QAM256 | 957000000 Hz | -12.4 dBmV | 35.9 dB | 2 | 0 |
| 31 | Locked | QAM256 | 963000000 Hz | -12.3 dBmV | 36.1 dB | 2 | 0 |
| 32 | Locked | QAM256 | 969000000 Hz | -13.3 dBmV | 35.7 dB | 4 | 0 |
| 159 | Locked | Other | 300000000 Hz | -0.6 dBmV | 41.2 dB | 588123199 | 266 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
| 1 | 3 | Locked | SC-QAM Upstream | 30500000 Hz | 6400000 Hz | 53.0 dBmV |
| 2 | 1 | Locked | SC-QAM Upstream | 17700000 Hz | 6400000 Hz | 51.0 dBmV |
| 3 | 2 | Locked | SC-QAM Upstream | 24100000 Hz | 6400000 Hz | 52.0 dBmV |
| 4 | 4 | Locked | SC-QAM Upstream | 36900000 Hz | 6400000 Hz | 53.0 dBmV |
| 5 | 6 | Locked | SC-QAM Upstream | 12900000 Hz | 3200000 Hz | 51.0 dBmV |
Current System Time: Mon Sep 21 14:06:28 2020
Event Log
The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
| Date Time | Event ID | Event Level | Description |
|---|---|---|---|
| 09/21/2020 14:06 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 21 22 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:57 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:56 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:55 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:42 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 22 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:42 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 2; Chan ID: 22; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:29 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:29 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 13:16 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:47 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 5; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:40 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 09/21/2020 12:40 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:40 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 09/21/2020 12:40 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:40 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 09/21/2020 12:40 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:40 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 09/21/2020 12:40 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:40 | 67061600 | 6 | "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:40 | 73040100 | 6 | "TLV-11 - unrecognized OID;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 09/21/2020 12:40 | 68000300 | 5 | "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=8c:61:a3:cb:be:05;CMTS-MAC=00:7e:95:40:ad:5e;CM-QOS=1.1;CM-VER=3.1;" |
| 01/01/1970 00:00 | 2436694066 | 6 | "Honoring MDD; IP provisioning mode = IPv4" |
