"we are hoping to have this restoration work completed within the next 3-5 days"
5 days to the dot after you replied to my posting here my internet speeds recovered to their regular speeds and the outage notifications went away. Two days ago however, these EXACT same upload speed drops began occurring again. No notification of any outage.
Please tell me whats going on with my internet. You credited me for almost the entire month of Oct. because my upload speed was non-existent, which you admitted was a Cox infrastructure issue. Now I'm supposed to believe this infrastructure issue is resolved, I get regular service for a week and then the same problems reappear? I have a business to run, I don't care how many credits you issue me, the lost revenue from having no upload speed has been devastating to my business.
Reference the ORIGINAL post by me above for details on this persistent issue. I'm coming here because its absolutely worthless calling you guys, and when I posted this originally I actually got an honest response.
And a final rant; how about when you have an outage you notify your customer base so we can plan our activities around your "service".
Kevin,
I've properly restarted my modem, produced speedtests from multiple hard wired PC's.
My download speed highly fluctuates depending on the speedtest website.
Fast.com - showing speeds faster then I'm paying for
Speedtest.net (connecting to the local Cox server) showing 150/down by 10/up
Speedtest.net (on second pc) showing 600/down by 10/up
I've noticed over the past 6 days my download speed fluctates wildly throughout the day on both PC's from over 900/down to below 100/down. My upload speed (what I actually need) has not hit above 25/up in 6 days now and fluctuates from about 18/up to below 8/up.
This is LITERALLY the same exact issue I was experiencing before.
"@HandsomeChef, it appears that work has been completed in your area, and your modem has been online for 7 days."
When I initially posted 17 days ago I had the same exact problems and I was continuously told by Cox representatives that there was no work done in my area and no outages in my area. It was only when I came here to the support forums you let me know there were ongoing infrastructure issues.
Having a difficult time understanding why my service is so inconsistent and just plain bad.
