BTW I'm in the NE near Lamb and Centennial. and exactly, *** monopoly leaves no other options. My final test is to TRY their panoramic router, just to document it. I'm expecting the same issue. Tuesday I had 3 techs at my house trying to fix it, replacing wiring in my ceiling and documenting ingress from the street. clearly a COX issue and not my house.
The only way an Ingress test is going to be helpful is if the problem is happening right then...like right now what's going on down here, but they'll show up in a few days when the intermittent issues are gone and see no problem.
I can tell you right now there is probably nothing wrong with your modem. Check your modem levels and event log. Ideally, your downstream power levels should be right at 0db and within a 3db window. Upstream should be in the high 40's and within 1.5-3db of each other. If the range varies for either of those, you'll get Dynamic Range Window errors. SNR should be around 40
T3 errors are super common and are usually caused by noisey lines...which falls back to their junk infrastructure which could be their street taps, cabling, or just a faulty modem card in the CMTS.
They'll of course come out and swap your F-Type connectors a million times leading you to believe it's YOUR infrastructure, but it's not. It's their junk.
You couldn't be more right about those *** F-type connectors, I told them the previous tech already replaced them a week earlier and they did it anyways... I'll check the event log thanks for the suggestion.
Kevin,
thanks for the reply. I do game on a direct ethrenet connection to my router. I experience packet loss with Fortnite and call of duty, rocket league, many others. I actually get a better connection by connecting to my iPhone hotspot and playing online that way. Any insight you have is appreciated. I upgraded to the 300/35 plan and also got the Cox panoramic wifi modem/router, same issue persists. I considered gigablast, but then my bill would have gone from $60 to $120, all so I can have basic internet service.
Antony
