multi-day internet outage
As of a least September 3rd I have had no internet service. I can not remotely reset my modem due to the outage and only receive a daily txt that the service is still out with no estimated time of s...
Forum Discussion
Hi Greg W.
That is quite the series of events. Please allow me to point out that it is only if the issue is found to be non-Cox caused, that a service call fee may apply. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at www.cox.com/.../completecare.html
I'm confident all will be well for you once you receive the necessary support.
Erica
Cox Support Forums Moderator
That is quite the series of events. Please allow me to point out that it is only if the issue is found to be non-Cox caused, that a service call fee may apply. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at www.cox.com/.../completecare.html
I'm confident all will be well for you once you receive the necessary support.
Erica
Cox Support Forums Moderator
