Forum Discussion

tmcarson1's avatar
tmcarson1
New Contributor
4 years ago

Moving service question

I am trying to move my $40 a month internet to my new apt yet it asks me to pay $160 to do so.   Support said they didn’t know why, just looking for help.

  • sikntird's avatar
    sikntird
    New Contributor

    I just moved too. So many issues and had to pay $130 to do a self install. WTF?!

    • CrystalS's avatar
      CrystalS
      Former Moderator
      Hello @Sikntird,

      I'm so sorry that you are having issues with your new install. I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

      Crystal S.
      Cox Support Forum Moderator
      • sikntird's avatar
        sikntird
        New Contributor

        Issue has been resolved, took 2 hours last night to fix the problem. However, I am not satisfied with the resolution, it should not have taken 2 hours to figure out that the modem I have wasn’t compatible with the upgrade that I was sold. I will be replacing your service with someone else.