Forum Discussion
sikntird
4 years agoNew Contributor
I just moved too. So many issues and had to pay $130 to do a self install. WTF?!
- CrystalS4 years agoFormer ModeratorHello @Sikntird,
I'm so sorry that you are having issues with your new install. I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator- sikntird4 years agoNew Contributor
Issue has been resolved, took 2 hours last night to fix the problem. However, I am not satisfied with the resolution, it should not have taken 2 hours to figure out that the modem I have wasn’t compatible with the upgrade that I was sold. I will be replacing your service with someone else.
- DavidA24 years agoFormer ModeratorHi Sikntird,
I am sorry to hear that it took that long to figure out the issue you were having. We certainly don't want to lose you as a customer because of that. Please feel free to email us at cox.help@cox.com if you have additional questions or concerns.
David
Cox Support Forum Moderator
Related Content
- 10 years ago
- 11 years ago
- 4 years ago