Forum Discussion

RunningOnEmpty's avatar
New Contributor
4 years ago

Motorola MG7700 Installation

I am considering installing the Motorola MG7700 (modem/router combo).  Do I have to contact Cox Technical support to enable/activate the device on the Cox network?

Also, which is a better configuration - a dual unit or separate units?

3 Replies

  • Bruce's avatar
    Honored Contributor III

    This DOCSIS modem is compatible with Cox.

    Activation should be "plug-and-play" (self activation).  You just need to order the service.

    Will you order landline service?

    Dual or separate.  Combos are convenient...just not a Panoramic combo.  The only limitation I can think of is a combo will be tethered by the coaxial cable.  If you can get good WiFi coverage wherever you're placing the unit, get the combo.

  • JonathanJ's avatar
    Former Moderator

    If you have any issue with activation email your account information and a screenshot of the modems serial 3 and mac address to

    Jonathan J
    Cox Moderator
    • Bruce's avatar
      Honored Contributor III

      Are "flagged" serials and addresses connecting to your network a trend?