Moderator scope and priority
I know this topic may be a little meta but since it has come up recently and other posts, I wanted to touch upon it separately. What exactly are the roles and responsibilities of the moderators here?...
Forum Discussion
Charter getting Cox was never on my bingo card. I thought it was either going to be Comcast since Comcast licenses So many systems that Cox uses or that some other moderately sized ISP would join forces with Cox for more leverage against Comcast. It feels like Comcast 's long-term game was to get Cox hooked on their tech and use that as leverage. It may not have worked to Comcast interest, but I think it hurt Cox overall to the point that it assisted in their downturn and possibly helped with this acquisition. Should I make a separate post on this topic? I think you and I and maybe Kurt are the only ones left on this forum.
Yeah, I disliked using Comcast tech, the old Rovi boxes worked great, the new Contour boxes are the worst things I ever used. I currently stream, or use an antenna, no cable tv. I have the home phone landline, and internet, but if there are problems when Charter merges, I can go poofage very quickly.
What kind of options are available in your area. Who might you consider? Any fiber?
Looks like they locked the thread. I was having a discussion with a moderator on. I even offered to have the discussion here. Do not derail the thread and they would not. My basic question is what are they here to do. As of now they seem to be answering to help. So my retort is how. Show me. The moderator said that I could see they had been here for a long time and that is true but it is also true. I have been here much longer than they have and I looked at their Marked solutions and I can't see where they have really ever done any technical troubleshooting on this Forum. I think I could count on my left hand the number of times in the 12 plus years that either this account or several other accounts I have had since this site has been in beta has actually helped or attempted to troubleshoot a technical problem. Not a copy paste. Answer from an m&p but actual back and forth person to person troubleshooting without having to rely on remote tools. Brain to brain. But I guess that was either insulting to them personally or it put Cox in a bad light. Heaven forbid. I mean I get it. They are just here because someone is paying them to be here but come on. It's not like any of this matters. This forum in the company they work for will be gone very soon. Now is the time to bite the hand that feeds a bit. Maybe just a small little nibble? Show me that you're not a fool walk across my swimming pool.
Yeah, they don't provide solutions here, they all advise to email them or contact them through another medium, that way they can access the accounts and pull the information up and see if THEY can spot a problem. Some of them worked with me in Data Tier 2, so they have a better understanding of the readings and logs they look at concerning the equipment connectivity, levels, eq logs and such. LisaH and TiffanyR are very technical and are both good at troubleshooting and finding out where the issues are.
As for other providers, I COULD get fiber, but honestly, I get 35+ channels of free over the air tv, and have several streaming free services as well, pluto, tubi, crackle, and such. LOTS of free choices, and good content, just no reason at all to pay for tv service.
I see that as a good way of working from a efficiency standpoint, but if you're a moderator here whose purpose is to help with basic troubleshooting, then not only should you have the ability to do basic troubleshooting without needing tools, but shouldn't that be the priority? If I ask on Facebook why my internet isn't working? Do they tell me to email them so they can pull the logs of my modem? Or will they ask me if my modem is plugged in? What is ironic is in this case. I think AI might actually work better. Like I think the AI on my phone could answer some of the questions that the moderators here tell people to email them about. And some of these questions are blatantly obvious. The kindness of questions that when asked when the call would first begin that you would know within 3 seconds. It is obvious that there is some kind of scripting going on where every post comes up in the UI that they're using and they just click a button and an automated response that maybe they customize gets filled in. Whatever. If that's how they do it that's fine. But let us know so we know why you sound like robots. Ai and customer support is a cliche so all I'm asking is to not be a cliche or at least sound like one
Just thought I would leave it here that I just found that this site actually has a web app. I started noticing on my phone an option to install and I thought it had something to do with a pop-up or some kind of plug-in or maybe a certificate issue. But no, I clicked on it and it's basically just added a shortcut to the site to my phone. But I wonder if this could improve any of the problems we were having with the forum. Does anyone else use the app? Details are version 1
org.chromium.webapk.ab40b5bfc4e803b04_v2I can report that the app doesn't fix any problems and it even causes some of its own glitches. Like it gave that error where you have to close all the tabs in your browser. But I fixed it by going back to edge which is my phone's browser and logging in there and then closing and reopening the app. So the app is connected to the cache in the browser because that is my default browser but it doesn't seem to work as if you were just running it in a separate tab and it doesn't even seem to be working as if it's its own window either. Then again I may be thinking about the concept of a window wrong and from a Microsoft Windows perspective. Either way, since it doesn't seem to do anything other than create a shortcut which you could do anyway, I don't suggest using it. I was going to write a post on it but it isn't worth the effort.
