Forum Discussion

K_H's avatar
K_H
New Contributor
8 years ago

Modem

I have to reset my modem more than once a week (unplug and wait 30s then replug)

in the past i used to do it maybe once a month.

I don't know what's wrong with my modem.

if you have an answer email me at : [Edited by Cox] @gmail.com

  • Becky's avatar
    Becky
    Moderator
    8 years ago
    Hi K H, your modem is outdated (DOCSIS 2.0) and no longer supports the tier of internet to which you subscribe. You may be eligible to receive a free DOCSIS 3.0 modem. To determine eligibility, go to www.cox.com/upgrademymodem for more details. -Becky, Cox Support Forums Moderator