Modem techies: Need advice Please
I really just need to be pointed in the right direction because I am being sent in circles. I have Gigablast and normally I have no issues. A couple months ago, there was a worker in a bucket truck...
Forum Discussion
I’m not implying a loose connection is the problem because you could have 2 problems. Since the Bucket Guy, the consistent degradation of your Internet signal is 1 problem. The pixilation during wind could be another problem. Or whatever the Bucket Guy did only gets exacerbated…and noticeable…during wind. This all began with the Bucket Guy.
The problem could be at the pole, where the pole connects to your house, at the outside box, in your attic, at a neighbor's house or further down the road where Bucket Guy did more maintenance.
Right lol. Could be a real cluster of issues and not exactly related, which is why I didn't initially mention the pixelation of tvs. Hubby was not able to run any bypasses tonight cuz he got caught up in work calls, unfortunately, but he is going to try and do it in the morning.
You mentioning the possibility of it even being something further down the line in the neighborhood is the other thing that has crossed my mind. There has been alot of work around here in the last few months since Hurricane Ida, and even though everything was working fine when they originally got me back up, who's to say it didn't get messed up further down when they did other repairs? I just wonder, if that does happen to be the case, is it an easy find and fix or does it take some major effort? lol
I do understand that things take time, which is why I haven't been pushy the last couple of months, but it's just becoming harder and harder to work on unreliable internet and I thought after 2 months, it should at least be improving and not getting worse lol.
- @JillPill
I apologize for any inconvenience this has caused. If you're still having an issue after the tech visit please let us know.
Jonathan J
Cox Moderator Are you in the New Orleans area? Yeah, there's been lots of complaints and repair work since Ida. It's probably not even you.
Just reading this is giving me a headache and bad flashbacks. You changed nothing, but right after "bucket man" everything went to hell. So the techs will come out, look at this and that, ask you questions you already answered to prove that you did nothing different, then they'll offer to replace your modem with theirs ("it will be so much faster, for all these reasons"). You'll do the trial and probably just keep it because you're so worn down by the whole thing. If you're like me, it won't help much if at all. ~ Congratulations, you're now renting from Cox what you previously owned (just like me!). In the meantime, you'll waste time and energy sitting on hold to consult with level 1, then level 2, on and on to "level whatever" tech support, read online articles, switch wires around, speed test, ask forums like this, and sorry to tell you - it's not going to help. It's not what you did, it's something they did, and my guess it's so that they can service the "free internet for all" mentality crowd moving here that we get to support by having lousy service and getting gaslighted that "nothing is different on our end." Anyway, I wish you luck, you're going to need it until there's service competition in town.
