Forum Discussion

asinine's avatar
asinine
New Contributor
5 years ago

Modem remains connected to Cox, but no data can get through; reset solves the problem

I live in 85020 and have the Internet Ultimate Classic 300 package from Cox.  I do not appear to be anywhere close to the data caps for this plan.  I have a Netgear C7800 Modem/Router combo, purchase...
connection issues
locked
Allan's avatar
Allan
Moderator
Hello. If the modem is not bonding/locking channels properly, that would imply and issue with the signal or the modem itself. I would first check to see if there are any splitters or signal amps on the cable line going to the modem. If so, please try to bypass them and see if that helps. I would also recommend trying a different cable line in the home if you have one. If none of these help, then we may need to send a tech back out to see what was missed. -Allan, Cox Support Forums Moderator.
asinine's avatar
asinine
New Contributor
5 years ago

There is a new splitter on the line which Cox gave to me with my Contour box in April 2020.  I will temporarily remove it and see if that is the issue.