Modem Information Page
I have a Motorola modem that I purchased, not supplied by Cox and I can no longer reach the Modem Information Page 192.168.100.1 I used to be able to access it to check signal levels, etc., but not ...
Forum Discussion
It says connection times out which it has never done before. I tried pinging it and that comes back as unreachable too, which is interesting.... It's a SB6121 so I know the info page is at 192.168.100.1 Rebooting router and modem still didn't fix it either... I even tried accessing it from my phone (while connected to my WiFi) and still get the same problem.
I had the same problem on 2 devices: unreachable, timeouts and no ping. I too had just replaced the modem but the new modem wouldn't issue a new certificate...or if there was ever a certificate with the previous modem.
I wish I knew what I specifically did...or did anything at all...but the browser eventually and finally displayed the Add the Certificate page.
In no particular order, things I did...
- Reset Modem from Cox Page
- Disabled Firewalls
- Forced Certificate Update
- Rebuilt TCP/IP Stack
- Updated NIC Drivers (Although I Knew No Updates were Available)
- Direct WireDirect Wire works so I think it is narrowed down to the router not being able to find a route to it. The router is 192.168.1.1 and the modem is 192.168.100.1 so it's in a different network.
Router can't communicate with other networks?
Your modem and router share an address table. When you initially connect a modem to a router, both initially communicate to create the table.
You probably just need to recreate an initial install to rebuild the table.
