I have a Motorola modem that I purchased, not supplied by Cox and I can no longer reach the Modem Information Page 192.168.100.1 I used to be able to access it to check signal levels, etc., but not anymore. Is there a reason for them to be blocking this on customer owned equipment?
Thanks
What happens when you enter 192.168.100.1 into your browser: unreachable, timeout, certificate, etc?
It says connection times out which it has never done before. I tried pinging it and that comes back as unreachable too, which is interesting.... It's a SB6121 so I know the info page is at 192.168.100.1 Rebooting router and modem still didn't fix it either... I even tried accessing it from my phone (while connected to my WiFi) and still get the same problem.
I had the same problem on 2 devices: unreachable, timeouts and no ping. I too had just replaced the modem but the new modem wouldn't issue a new certificate...or if there was ever a certificate with the previous modem.
I wish I knew what I specifically did...or did anything at all...but the browser eventually and finally displayed the Add the Certificate page.
In no particular order, things I did...
- Reset Modem from Cox Page
- Disabled Firewalls
- Forced Certificate Update
- Rebuilt TCP/IP Stack
- Updated NIC Drivers (Although I Knew No Updates were Available)
- Direct Wire
Direct Wire works so I think it is narrowed down to the router not being able to find a route to it. The router is 192.168.1.1 and the modem is 192.168.100.1 so it's in a different network.
