modem errors

Hello,

It is not uncommon to have some errors reported by the modem. However, they should not be happening all the time. I suggest power cycling the modem and reestablishing the connection and see if these errors continue.

Thanks

Allan - Cox Support Forums Moderator.

I'm having the same issues but with many more channels. This was never a problem prior to Jan 1 and even after power-cycling the modem, the errors eventually come back.  Something is terribly wrong with the system and I will be calling support later today.  

Lots of erratic speed issues.  I pay for 300Mb speeds and, mostly, get it... but there are times when everything stops entirely.  I just captured some screen shots showing extreme modem errors after doing a complete reset at 9:21AM.  In less than 8-hours the accumulated errors are HORRIBLE!!  I could go for weeks and weeks with this NEVER happening before.

Hopefully, someone who knows what they're talking about can answer my questions... I actually had a phone operator argue with me that there was "no way I could be getting speeds above 300Mb", even though I had recorded history of well over 360Mb on average.  It blew me away that customer service would argue with me that I was getting something BETTER than what I was paying for.  

I so wish we had an option other than Cox.  I've been with them for 18+ years and am so tired of this...

Tiffany, I've got screen captures from Jan 8 at 8:27AM prior to a Modem reset showing massive errors on all channels of my Arris SB8200 modem.  

I also have a screen capture of the modem log showing a forced reset at 9:21AM, as well as a screen capture from 5:33PM this evening showing the errors accumulating once again.

As I've previously mentioned, when I first got the 8200 modem, there were rarely any errors at all.  Recently I've seen errors mostly on channels 41 and 159, but the last couple of weeks errors have shown on all channels, with ch 159 getting as many as 539,000 as of the last screen capture after doing a full reset 8-hours earlier.