Forum Discussion

Wob's avatar
Wob
New Contributor
5 years ago

modem and extender

No service for 4 days.  Cox technical advised Cisco modem was bad and sold us on their new Gateway modem/router.  Turns out Cox failed to turn service back on after making repairs to the line so mode...
Bruce's avatar
Bruce
Honored Contributor III
5 years ago

You were duped and about to be duped again.  First step:  return the Panoramic.  Second step:  restore your original equipment.

  • Wob's avatar
    Wob
    New Contributor
    5 years ago

    As I suspected.  Thanks

    • ChesapeakeChris's avatar
      ChesapeakeChris
      New Contributor III
      5 years ago

      If by "Panoramic" you are referring to their Technicolor CGM4141 DOCSIS 3.1, then yes, you are out of luck.

      According to Cox, it IS NOT compatible with ANY MoCA device - adapter or extender.

      I had to return mine and bought an Arris/Surfboard SBG8300 DOCSIS 3.1 Dual Band. I use it along with the Cox 'free" phone eMTA modem. I save rental fees every month and I use a MoCA ECB6200 adapter at the gateway and a few WCB6200Q extenders around the house.

      Works perfectly, first time ever I get 940 Mbps via ethernet anywhere I want...