tj60
4 months agoNew Contributor
Mesa Service
My internet service goes down 3, 4, 5 times a day! Good thing Cox ran this new line so we get better service. What is going on?
I appreciate the effort but everyone I’ve talked to that’s said the exact same thing as you told me I still owe dues that I was told wasn’t due. By your own live agent, because the previous agent before him said my account would be credited through July & August and my next payment would be September 2nd as shown in my screenshots. But apparently y’all had some pretty nasty bills racking up for some pretty slow internet that I have no control over and just had to deal with it. Don’t advertise internet speeds that you don’t have, especially when your equipment outside on the telephone pole is corroded and outdated, ( per your own technicians ) yet I still have to pay for Cox’ lack of maintenance and expect customers to pay for it.