Mesa Service
My internet service goes down 3, 4, 5 times a day! Good thing Cox ran this new line so we get better service. What is going on?
Forum Discussion
Hi, there. I'm so sorry for the issues with your service. I know you need to be able to rely on it and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'm happy to look into this for you.
They suspended my service because I didn’t want to pay $80 a month for basic internet speeds when I’m supposed to get up to a gig, instead I get about 30-60mbps download..Their equipment in my neighborhood has some connection issues, but that’s obviously my problem…. Wish I had Verizon in my area
Jorbarii, I am sorry you're having issues with your service and speed. Send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.
I would but my services were already suspended last night. I clarified with a live agent that my balance due was $0 and to ignore any emails or bills saying otherwise which is why I reached out to you guys in the first place to double check that I didn’t owe anything…apparently I did, about $348.00 yall have poor equipment out here causing slow speeds and interruptions. Terrible customer service and lack of communication
- I’ll show you an example
