Forum Discussion

thunderup612's avatar
thunderup612
New Contributor
5 years ago

McAfee My Account Portal

Bought a new laptop and tried to download the free McAfee from Cox. Opened the page www.cox.com/securitysuite, entered my primary id and password, and received a message that "Something went wrong. Please contact Customer Support for assistance." Contacted customer service who transferred me 3 times then disconnected me.. Anyone else had this issue before? Could my primary id be causing the issues? Should I try contacting McAfee?

Cox Security Suite
McAfee
McAfee Install
  • JHArizona's avatar
    JHArizona
    New Contributor
    5 years ago

    McAfee tech support was quickly able to identify my issue....so it might be worth it to open a chat with them,.   Unfortunately my problem with reinstalling Cox Security Suite is on the cox side.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Thunderup612. We can certainly look into this issue for you. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan. Cox Support Forums Moderator.