Forum Discussion

jd3mrtn's avatar
jd3mrtn
New Contributor
5 years ago

May need to work from home. But current service with Cox is not reliable.

My signal drops and fades in and out. Not the router, the system was rebooted several times. This also affects video,  I often only see 1/2 a show because the wifi has dropped or signal becomes too w...
bearone2's avatar
bearone2
Contributor III
5 years ago

cox or your router?

  • jd3mrtn's avatar
    jd3mrtn
    New Contributor
    5 years ago

    My system is the Cox Router Panoramic with WiFi that was set up by the technician on the day my service was activated. Now this problem has been going on since the beginning of my account set up.  I'm usually not home much and didn't constantly fight for a resolution.   But now I have to work from home so I need to know if any fix is possible?   

    When the technician first set this up, I remember it took a very long time like over 30 minutes to get a connection to my unit.  My worry is the old wiring in the unit or an old box.   Somehow the signal is just not stable by the time it reaches me.  

    The only place in my apartment for a connection is in the living room.  So yes Wifi is all I use.  

    Thank you for your reply.  My work from home begins next Monday.   

    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      call cox, they should be able to check levels.

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      Hi Jd3mrtn. It sounds like you may have wifi interference and being in an apartment, condo or townhouse does have it's challenges. In the router settings, experiment with switching the broadcast channel of the router to bands with less competition. Once you change the channel and ave it To do this with the Panoramic Gateway, you can log into www.cox.com/mywifi and look for Network Settings and then look for show advanced settings. If you have Cox Complete Care, they will be able to walk you through this option as well. Thanks, Lisa, Cox Support Forums Moderator