Forum Discussion

cxb's avatar
cxb
New Contributor II
6 years ago

Marking as Not Spam giving error messages

Non-spam messages frequently appear in myemail spam folder.  When I click the thumbs up icon to move them to my inbox, I often get server error messages, and the non-spam messages remain in the spam ...
ChrisL's avatar
ChrisL
Former Moderator
6 years ago
@Cxb

The spam filter settings are not specific to individual users. The marking of spam or not spam effectively counts as a vote and if enough votes are received the spam filters will consider treating the specified items as requested. Do you happen to have the error message received when you are experiencing problems with this?

-Chris
  • cxb's avatar
    cxb
    New Contributor II
    6 years ago

    One message is:

    Error

    Message could not be sent to the following recipients: [thisisnotspam@cox.net] (451 - 451 4.2.0 ... temporary failure
    )
    Another says it can't complete the operation due to an internal server error. 
    Either way the non-spam message doesn't get moved to the inbox.
    • StephanieS's avatar
      StephanieS
      Moderator
      6 years ago
      @Cxb

      I've gone ahead and set up a ticket for the issue that you're having. It may take a week or two before we get a response. I do apologize for the inconvenience.

      StephanieS