manual port forwarding in Panoramic gateway
I just bounced from Cox Tier 2 support -> Cox Internet Tech Dept -> Cox Complete Care -> Cox Customer Escalation Support and none of them really had a clue. I want to enable remote access to my Tablo...
Forum Discussion
Incoming port 80 will be blocked like WMO has stated.
https://www.cox.com/residential/support/internet-ports-blocked-or-restricted-by-cox.html
However, incoming port 21684 shouldn't be blocked and sending that port, to port 80 should work. Using the pano app you should be able to setup the port forwarding. Tier 2 won't assist with port forwarding, since it is considered to be outside the normal scope of support. You will need to pay for Cox Complete Care, and speed to someone in the CCC group for assistance in Port Forwarding. That being said.
Looks like the issue is there is no way to set a private port range with the Panoramic system. Everything sets the public range. Good video though.
Who is CCC by the way? Are they Cox employees or outsourced? I know Cox used to have Cox Tech Solutions(CTS) before it was outsourced to Plumchoice and that was a disaster. Is CCC any good?
Cox Complete Care, (CCC), is a third party group, used to be Plum Choice, then something else. Quite frankly, I found them useless, with far less knowledge than most Tier 1 agents.....
I'm subscribed to Complete Care. That rep (the third one in this call sequence) couldn't help and moved me on to the Escalation Support rep. Also no help. Other forums I've spotted seem to indicate this relatively simple maneuver used to be doable when the port forwarding section was still available when signing into the gateway via IP address. But it's only via the mobile app now, and here I sit...stuck.
So the fellow in this Youtube video is accessing a web version of what I see in the app. See how he enters a port number then the protocol? That's exactly what I see in the mobile app. So, in my case, is that suggesting I would simply enter the four ports I've listed above and the protocol (TCP is what Tablo states)? Because I've tried that, and it didn't work.
That's the best I can tell you. I don't have a current pano modem so I cannot open the app and test anything out. Sorry... 😞
So, in my case, is that suggesting I would simply enter the four ports I've listed above and the protocol (TCP is what Tablo states)?
No, that won't work. You need a field for private range, as the only port those settings will forward is the public port. I don't think the Panoramic gateway is the right router choice for you.
