manage email accounts
After logging in to myconnection.cox with my primary cox username, I am unable to manage all email boxes and or create new email addresses.
Historically, the option was available from the internet ...
Forum Discussion
Same problem. So frustrated that Cox made changes to things that were working and replaced them with bug ridden non-user friendly platforms. I CANNOT get into my profile - get an error message that says We're sorry, an unexpected error has occurred. Please try again. If you need help, contact Customer Support or Live Chat for assistance. It has been this way for eons!
So, is it possible for a Cox moderator to actually answer a question here and tell us what or WHEN the fix is!?!?! @Becky I would LOVE to follow your instructions however IT DOESN"T WORK!!!!!
- Hi Chousel, are you able to go to www.cox.com/.../my-profile.cox and log in with your Primary User ID and password successfully? Or is that when you get the "an unexpected error has occurred" message? -Becky, Cox Support Forums Moderator
I can log into my email and my account just fine. That is how I pay my bill each month. When I try to go to "my profile" so I can manage my email addresses I get the error message.
- Hi Chousel, we need to get account-specific information in order to continue troubleshooting this issue. Please email cox.help@cox.com with your full name, address, and a link to this page. We'll get this resolved for you! -Becky, Cox Support Forums Moderator
