Major intermittent connection issues
So, I have been dealing with this issue since I moved in to my apartment four and a half years ago, although it's gotten SIGNIFICANTLY worse in recent months. Every so often, my connection completely...
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I had a tech come out today, who analyzed what he called the "tap." He said he did notice a lot of congestion, more than there should be, and that it wasn't built to handle the amount of traffic that was attempting to flow through it. The tech basically said there was nothing he could do and I was SOL, as it was "above [his] paygrade," and that while Cox could fix it, they likely wouldn't as that'd cost them money. He mentioned that the "tap" was currently servicing eight units, although did not mention how many units it normally would service, or how much traffic was typical.
